See what our customers are saying about their experience with Merchants Moving & Storage, Inc.
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I just wanted to let you guys know how happy Dale and his family were with all of your people involved in his move. He said they did a great job in California packing and loading him up, the driver and everyone here in Idaho that unloaded him. Great job!! Thank you again for the wonderful service!
The guys were great. They did a really nice job. Fast and very neat. I really appreciate you getting this done for me. I will be reaching out to you for my move from NY. Thank you.
We really appreciate all the hard work and effort that was put into our move. The crew on both sides of the move did a great job and our driver maintained professionalism even when he had a crew that refused to work due to a shutting issue down the long driveway in our new home. Thank you for making this move as easy as possible for us.
Merchants Moving & Storage handled our move and we were very impressed. They protected our carpet and door jambs before they moved a single item. They adjusted to the obstacles in our home and were able to get several large items over a chair lift and around tight corners. They drilled new holes for old bed rails and replaced old screws with wood screws. Our move was considerably more challenging than they thought it would be but they made it work in a timely and efficient manner. Our movers were friendly and considerate of all our needs and went above and beyond to meet every request. Thank you Merchants Moving & Storage for making our move a great experience!
Dan, Isabella and Chuck were absolutely amazing. Not only were they efficient, professional and timely. They went out of their way to accommodate my children and pets. Wouldn’t recommend any other moving company!
This is my second time using Merchants. I didn’t even call anyone else for bids. They did such a great job the first time they were my go to. Thank you Merchants for being professional, on time, and doing it all very reasonably cost wise. Very much appreciated!
These guys were top notch. Matt was the driver that came down to Denver to bring us back to Boise. He was on time and let us know everything that was going on. He hired a very efficient 4 man pack team out of Denver who boxed the entire 1800sqft house in 4 hours and packed the entire truck the next day in 3 hours. They we're all very professional and clean in their work. When they delivered, Matt was the driver again. They put everything back together and had the whole truck unloaded in 5 hours. Melanie in the office has reached out a few times over the course of the move to see how things went. When a ladder didn't make it off the truck into the garage, I called the same day and they found it in the bottom of the truck and brought it over the next morning. Very efficient group, great staff, and they do a great job selecting pack crews that pack your stuff super safe. Highly recommend these guys for your move.
We had a pleasurable experience during our move. Melanie stayed in contact with us on a regular basis to let us know what the next steps would be as they were happening. Everything was delivered ahead of schedule and without any damage or missing items. As far as the moving boxes, we actually already recycled them at the local landfill because we didn't have enough room to store them until a pickup could be arranged. But overall we are satisfied and everything arrived earlier than expected. So thank you again for all of your assistance throughout this process. Have a great day.
This is my second move with Merchants and I wouldn’t trust anyone else. The service is exceptional and the staff, from the office to the movers, are professional, skilled and kind. The entire experience has been terrific. I received an immediate estimate, was contacted several times to check if we needed anything beforehand and checked upon all during the moving process. I visited their storage facility and it is a spotless environment. This was important to me as we are storing our possessions for two months. All in all after over two dozen moves I couldn’t imagine using any other moving company. Even the folks who moved me last year called during my recent move just to check on me to make sure that it was going well. That’s unheard of in today’s fast paced environment. To the entire team at Merchants you’ve become a trusted advisor for all my moving. Well done!
Overall, I’m very happy with how this job went. The crew worked really hard for me, into the late hours of the night and we accomplished more than I thought we would get done. I always appreciate working with Dave and Ruben. They have great work attitudes! For this job though, I especially want to call out Jake!! He may not have a lot of experience, but he makes up for it in attitude, personality and professionalism. I would love to have him on all furniture jobs!