Testimonials

See what our customers are saying about their experience with Merchants Moving & Storage, Inc.

Let us know about your experiences with Merchants Moving! We want to hear what people are saying!

I can't stress enough how satisfied I am with my move through Atlas. Merchants Moving in Boise were great to deal with; the communication, explanations, materials provided pre-move, the list goes on. They could not have done a better job at making me feel comfortable in the weeks leading up to my move. They answered all my questions and helped to prepare me for a cross country move, easing a lot of the stress normally encountered when moving. The driver was top notch. He was prompt, courteous, efficient, communicative and really friendly. I felt 100% comfortable that my items would arrive at my new home in perfect condition and I was right. The loading crews at both the pickup and the destination were very fast packers/unpackers and very careful with my property. I highly recommend Merchants, Atlas, Ace Relocation Systems and the staff that is hired to load, pack and unload. There is literally nothing they could have done better.

Caroline T.
02/18/2020

This was our 6th corporate move using a carrier. By far the best.

Tim & Lynn S.
02/15/2020

I had all my household goods moved and packed from Mountain Home AFB, ID. I just wanted to give kudos to Adam, Nick, and Peter for their excellent customer service and care when loading my goods for long term storage. On day 1, Adam and Peter were careful and efficient packing most of my goods and were consummate professionals. On day 2, the addition of Nick to the moving crew was no less than stellar between the three of them.  At no point was I concerned about the packing or safety of my goods due to their attitude and work ethic as they packed and moved everything from my house. Please pass along my regards to the crew. Thank you!

Nathan J.
02/10/2020

I have used the delivery team at Merchants for the last year or so. They have been amazing and very professional!

Dee V.
02/03/2020

Matt and his team were amazing.  Matt called me the night before our delivery day to double check our location and directions and confirm that he would be arriving at 8:00AM on Christmas Eve.  He was calling from Citrus Heights, CA only 20 minutes from our house.  He was concerned about the weather closing in over the Sierra's and left a day early to get over the mountains and insure delivery on the agreed upon date.  His team was very personable and courteous.  When each item came into the house, they asked where it should be placed and put it where we directed them.  Our entire house was unloaded from the truck in 5.5 hours.  They were done by 2:30PM on Christmas Eve.  Overall experience was great.  Would highly recommend them to anyone.

Tim C.
01/16/2020

We have worked with Merchants for two of our moves. I always enjoy working with both Merchants’ office staff and their on-site crews. They are friendly, prompt and think of every detail from covering my floors to protecting my furniture to cleaning up behind themselves. We have had nothing but the best service and experience with Merchants. We would recommend them every time!

Matt & Robin R.
01/13/2020

Ken and his crew at the point of loading and unloading did an exceptional job in all relevant areas. We have moved 7 times in 20 years and this was the best experience of them all.

Mike & Diedre K.
01/09/2020

Jenn is awesome to work with -- wonderful with communication and working with our family's schedule for our deliveries. The drivers are respectful and efficient. They are a great team!

Julie C.
01/07/2020

Highly recommend this locally owned moving company. 3 generations and counting! They are the BEST. We have used them for three moves and all have gone like clockwork. We keep coming back to Merchants because of the care they take with our home and our property. They treat everything with the utmost respect. Punctual, courteous, hardworking team.

Stanley W.
01/02/2020

We are really thankful and great up that the company made it easy and nice for us to move. We were surprised to see that all the staff did their best to help us. There was a little incident with two of the people from the company in Tricities. And Adam did a great job handling the situation. There was a small dent on the fridge door, but for all the work they did we consider it is nothing. We are greatly satisfied with service Merchant movers provided us and are willing to give great references. If we need to move again, we definitely would want this company again. Thanks again for everything!!

Ted & Ana M.
12/27/2019

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