See what our customers are saying about their experience with Merchants Moving & Storage, Inc.
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We've moved four times in the last five years and hope to never having to do it again. After using Merchants Moving and Storage for this last move we almost wished we would move again just to repeat the wonderful experience working with the crew from Merchants.
This was a very good experience. The guys who came to pick up my items were very hard working, quick, and very pleasant. I appreciate that they were wearing clothing but hat showed they worked for Atlas. They packed things with care and truly used their time in my home effectively. I especially appreciate the two men who brought our things to our new residence. I believe it was Shane and Matt. They were over the top helpful and willing to put things exactly where I needed them. They even took apart and rebuilt my baby’s crib so it would fit in through her bedroom door. They kept asking me if there was anything else they could help me with and pointed me in the direction of some great local places to check out in my new surroundings. A leg of a table that was packed was broken in transit and they were more than willing to help me report it so it could be compensated. We were able to fix the table ourselves, but Matt went above and beyond with the situation. They were both kind and friendly and made me feel comfortable with two strangers being in my home while my baby slept. I truly think this was the perfect experience in working with a moving company as I have used other companies in the past that did not turn out nearly as well as this one did. I would definitely use this service again. Thank you Atlas.
We were overall quite happy with the service on both ends of the move. Everyone was polite, professional and efficient. And it didn't hurt that the weather was good on both ends of the trip.
The driver was very professional and organized and kind. He was very reassuring and careful and respectful. I'm very pleased with the driver. He was very apologetic for the treadmill getting broken. He was very particular and listened to me and tried to keep packers, loaders and unloaders on task.
I really enjoyed Atlas moving service they made it as stress free as possible and the Van operator and his helpers at my destination were very nice and professional. one of the helpers accidentally broke a fence light and he came back later and had bought a new light to replace the one he broke on accident even when we assured him it was not necessary. will recommend them to others in the future.
Our move went smoothly and everyone involved and very nice and professional and fast!!! It made the move really nice.
Gene, Jessica, and the crew did a great job. We couldn't be happier.
These guys were top notch. Matt was the driver that came down to Denver to bring us back to Boise. He was on time and let us know everything that was going on. He hired a very efficient 4 man pack team out of Denver who boxed the entire 1800sqft house in 4 hours and packed the entire truck the next day in 3 hours. They we're all very professional and clean in their work. When they delivered, Matt was the driver again. They put everything back together and had the whole truck unloaded in 5 hours. Melanie in the office has reached out a few times over the course of the move to see how things went. When a ladder didn't make it off the truck into the garage, I called the same day and they found it in the bottom of the truck and brought it over the next morning. Very efficient group, great staff, and they do a great job selecting pack crews that pack your stuff super safe. Highly recommend these guys for your move!
Every person I worked with was professional and friendly. They all made this move less stressful and more enjoyable.
The personnel at each phase of the process were exceptional.