See what our customers are saying about their experience with Merchants Moving & Storage, Inc.
Let us know about your experiences with Merchants Moving! We want to hear what people are saying!
This is my second time using Merchants. I didn’t even call anyone else for bids. They did such a great job the first time they were my go to. Thank you Merchants for being professional, on time, and doing it all very reasonably cost wise. Very much appreciated!
These guys were top notch. Matt was the driver that came down to Denver to bring us back to Boise. He was on time and let us know everything that was going on. He hired a very efficient 4 man pack team out of Denver who boxed the entire 1800sqft house in 4 hours and packed the entire truck the next day in 3 hours. They we're all very professional and clean in their work. When they delivered, Matt was the driver again. They put everything back together and had the whole truck unloaded in 5 hours. Melanie in the office has reached out a few times over the course of the move to see how things went. When a ladder didn't make it off the truck into the garage, I called the same day and they found it in the bottom of the truck and brought it over the next morning. Very efficient group, great staff, and they do a great job selecting pack crews that pack your stuff super safe. Highly recommend these guys for your move.
We had a pleasurable experience during our move. Melanie stayed in contact with us on a regular basis to let us know what the next steps would be as they were happening. Everything was delivered ahead of schedule and without any damage or missing items. As far as the moving boxes, we actually already recycled them at the local landfill because we didn't have enough room to store them until a pickup could be arranged. But overall we are satisfied and everything arrived earlier than expected. So thank you again for all of your assistance throughout this process. Have a great day.
This is my second move with Merchants and I wouldn’t trust anyone else. The service is exceptional and the staff, from the office to the movers, are professional, skilled and kind. The entire experience has been terrific. I received an immediate estimate, was contacted several times to check if we needed anything beforehand and checked upon all during the moving process. I visited their storage facility and it is a spotless environment. This was important to me as we are storing our possessions for two months. All in all after over two dozen moves I couldn’t imagine using any other moving company. Even the folks who moved me last year called during my recent move just to check on me to make sure that it was going well. That’s unheard of in today’s fast paced environment. To the entire team at Merchants you’ve become a trusted advisor for all my moving. Well done!
Overall, I’m very happy with how this job went. The crew worked really hard for me, into the late hours of the night and we accomplished more than I thought we would get done. I always appreciate working with Dave and Ruben. They have great work attitudes! For this job though, I especially want to call out Jake!! He may not have a lot of experience, but he makes up for it in attitude, personality and professionalism. I would love to have him on all furniture jobs!
We called Merchants on a whim that they could help us same day and they very were accommodating, quick, and professional. I would highly recommend this team for your next home move, office move, or for the occasional freight off loading. Amazing customer service and team. They really saved the day!
Mike and his crew are fabulous! Thank you so much!
I had an outstanding experience using Merchants Moving & Storage to receive household goods in Boise, store them for several years and finally ship them on to my next destination. MM&S was very responsive to my requests, made the transition from government-funded storage to personally-funded storage easy and happily set up a date & time for me to come out to Boise, go through my crates, remove items for disposal/resale, and re-crate the remaining items. I found the storage area clean and organized. Once the remaining HHG items were delivered, the claim for the few items damaged in shipment was easily and satisfactorily resolved. I moved 13 times in my Air Force career and MMS ranked up at the top for all of the moving & storage companies I have worked with over the years. Thanks!
Melanie was good and responsive, but I can't say enough good things about our driver, Adam. The people IN THE FIELD are the ones who GET THINGS DONE, and Adam is that guy. Adam was that man, and I can't say enough about that. He worked through everything that cropped up along the way and had a "Git 'er Done" mentality all the way. Moves are stressful as you very well know, but Adam helped us to survive it.
Merchants Moving and Storage did a fantastic job with our move. They ensured they sent enough people to pack and move our entire office in less than two days. Everyone I worked with at Merchants was helpful, professional, and attentive. Our belongings were handled carefully, and there was no damage to our floors, walls, or doors. I would like to especially thank Ron, Steve, and Charles for the excellent service they provided. I highly recommend Merchants Moving & Storage!